STORE POLICIES

SHIPPING:

All orders placed after 12pm central time, generally ship next business day if the product is in stock. As soon as the order ships you’ll receive a shipment notification email with a tracking number.

Please note all orders placed on Saturday or Sunday will ship the next business day.

We ship all orders via USPS to all 50 states.

SHIPPING OPTIONS:

REGULAR SHIPPING: Orders generally take about 1-2 business days to process and ship. First class USPS Delivery will take approximately 3-5 business days in the United States.

Being a small business we do not provide expidited shipping. Having one shipping method works best for us at this time.  Thank you!

We are not responsible for lost in transit, not delivered, stolen, or packages shipped to the wrong address. At checkout, please be sure to use the correct shipping address. If USPS is unable to deliver, please contact your local postal service to arrange pick up or delivery. If package is stolen, please contact USPS to file a claim.

If you are having problems with tracking your order.

Contact us by email or phone. Include your order number and name.

After a package has been marked as DELIVERED and if package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

Packages that have been determined as delivered. Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.

Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S.

Who can I report a stolen package too? You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.

What does a report do for me? While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.

What can I do to prevent this in the future? At the Package Guard, we have compiled a list of products you can use or buy that may prevent this in the future. Check out our handy comparison guide to all package theft prevention solutions.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact us as soon as possible.

Due to our fast turn around time, incorrect address information should be submitted within 10 minutes of placing the order.

We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.com We will not re-ship an order due to incorrect address entered by customer.

What if my order is marked delivered but is no where to be found?

If your order has been marked as DELIVERED by USPS and is no where to be found, please contact us  as soon as possible.

After a package has been marked as DELIVERED and if package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

Can I make changes or cancel my order?

Due to our quick processing time, we may not be able to cancel or modify an order after it has been submitted.

RETURNS AND EXCHANGES:

We do not accept returns, refunds, cancelations, or price adjustments on orders at this time.

However if your item arrives damaged or incorrect, please contact us immediately.

Failure to contact us in a timely manner may affect your ability to return any products to us. You agree that we may charge you any sales, VAT, or nexus taxes collected in your jurisdiction as applicable when receiving any of our products.

What should I do if I received the wrong product?

If your order is incorrect, please contact us immediately.

QUALITY GUARANTEE:

At RESTART CBD we believe transparency gives our customers peace of mind.  Know what you are buying and using through our 3rd party testing results.  Every batch of CBD oil processed goes through rigorous testing following strict state hemp laws in Kentucky.

See RESTART CBD’s recent batch test results.

Want to know more about RESTART CBD? Read more here.